19 ph Privacy Policy — How Your Personal Data Is Handled

1. Information We Collect

When you create an account on 19 ph, we collect the personal details you provide during registration, including your full name, date of birth, email address, and mobile number. We also collect payment-related information such as your GCash or Maya account details and Philippine bank transfer records, which are necessary to process deposits and withdrawals securely. As you use the platform, we automatically gather technical data including your device type, browser version, IP address, and session activity logs. This technical data helps us detect unusual behaviour, prevent fraud, and keep your account safe at all times. If you contact our support team, we retain records of those communications to improve our service and resolve any disputes fairly. We do not collect sensitive personal information such as government-issued ID numbers unless specifically required for identity verification under applicable Philippine regulations. All data collection is proportionate to the purpose it serves, and we do not gather information beyond what is reasonably necessary to operate the platform.

2. How We Use Your Information

The primary reason we collect your personal data is to provide you with a safe, smooth, and personalised experience on 19 ph. Your account details allow us to verify your identity, process transactions in Philippine pesos, and deliver the games and features available in our Game Lobby, Casino, and Bingo sections. We use your contact information to send you important account notifications, security alerts, and updates about changes to our platform — we do not send unsolicited marketing messages without your consent. Payment data is used exclusively to process your deposits and withdrawals; we do not store full card numbers or share payment credentials with unauthorised third parties. Technical and usage data helps us analyse platform performance, fix bugs, and improve the overall experience for all Filipino players. We may also use aggregated, anonymised data for internal research and reporting purposes, but this data cannot be used to identify you personally. If you are enrolled in our VIP programme, we use your activity data to determine your tier status and tailor relevant benefits to your account.

3. Sharing and Disclosure

19 ph does not sell, rent, or trade your personal information to any third party for commercial purposes — full stop. We share your data only in the limited circumstances described here. Trusted payment processors and identity verification partners receive only the minimum data required to complete a specific transaction or compliance check, and they are contractually bound to protect your information. We may disclose your data to Philippine regulatory authorities or law enforcement agencies when required by law, court order, or to prevent fraud and protect the safety of our users. If 19 ph undergoes a business restructuring or acquisition, your data may be transferred as part of that process, but you will be notified in advance and your rights will be preserved. We do not share your data with advertisers or analytics companies that track you across other websites. Any third-party service provider we engage is subject to strict data processing agreements that limit how they may use your information. You can find more details about your rights and how to exercise them in our FAQ section.

4. Data Security

We take the security of your personal information seriously and apply industry-standard technical and organisational measures to protect it. All data transmitted between your device and our servers is encrypted using secure protocols, ensuring that your login credentials and payment details cannot be intercepted in transit. Access to personal data within 19 ph is restricted to authorised personnel only, and all staff with data access are trained on privacy obligations and bound by confidentiality agreements. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our users. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected users and the relevant Philippine authorities promptly and in accordance with applicable law. You also play an important role in keeping your account secure — please use a strong, unique password and never share your login details with anyone. If you suspect any unauthorised access to your 19 ph account, contact us immediately through the details provided on our FAQ page.

5. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations under Philippine law. Transaction records are kept for a minimum period required by financial regulations, even after an account is closed, to support auditing and dispute resolution processes. If you request deletion of your account, we will remove or anonymise your personal data within a reasonable timeframe, except where retention is required by law or legitimate business necessity. Marketing preferences and consent records are retained for as long as necessary to demonstrate compliance with applicable rules. Technical logs are typically retained for a shorter period and are used solely for security and performance monitoring purposes. Once the applicable retention period expires, your data is securely deleted or irreversibly anonymised so it can no longer be linked back to you. For specific questions about how long particular categories of data are held, please visit our FAQ page.

6. Your Rights as a User

As a user of 19 ph based in the Philippines, you have meaningful rights over your personal data and we are committed to honouring them. You have the right to access the personal information we hold about you and to request a copy of it at any time. If any of your details are inaccurate or incomplete, you have the right to request correction, and we will update our records promptly. You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations we must fulfil. You also have the right to object to or restrict certain types of processing, including direct marketing communications, and we will act on such requests without undue delay. If you have provided consent for a specific use of your data, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. To exercise any of these rights, please reach out to us through the contact details listed on our FAQ page and we will respond within a reasonable timeframe. We will never penalise you for exercising your privacy rights.

7. Updates to This Policy

19 ph may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered users directly. We encourage you to review this page periodically so you are always aware of how your information is being handled. Continued use of the platform after any update constitutes your acceptance of the revised policy. If you have questions about any part of this Privacy Policy, our FAQ page is the best place to start.